Quality Policy

MSIS is committed to providing our clients with high-quality certification services, and to upholding the highest standards of professionalism, impartiality, and competence.

Our quality policy is based on the following principles:

• We will ensure that our certification services are designed to meet the needs and expectations of our clients, and that they are delivered in a timely, efficient, and cost-effective manner.
• We will ensure that our certification services are based on the latest industry standards and best practices, and that they are designed to promote continual improvement.
• We will ensure that our personnel are competent, impartial, and committed to upholding the highest standards of professionalism and ethical behavior.
• We will ensure that our certification services are supported by robust and effective processes and procedures, designed to ensure the consistency and reliability of our certification activities.
• We will ensure that our certification services are subject to ongoing monitoring and review, to ensure that they remain valid and reliable over time.
• We will ensure that our certification services are communicated effectively to all relevant parties, including our clients, our personnel, and our accreditation bodies.

Privacy Policy

MSIS is committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and protect your personal information.

Information Collection:

We collect personal information from you when you submit an application for certification, request information, or contact us. This information may include your name, email address, phone number, and other relevant information.

Information Use:

We use your personal information to provide you with certification services, respond to your inquiries, and communicate with you regarding the certification process.

Information Protection:

We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure.

Information Disclosure:

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as required by law.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Terms and Conditions

Welcome to MSIS's website. By using our website, you agree to comply with and be bound by the following terms and conditions:

Use of Content:

The content on our website is for general information purposes only and is subject to change without notice. We reserve the right to modify or remove content without prior notice.

Intellectual Property:

The content on our website is protected by intellectual property laws and may not be reproduced, distributed, or transmitted without our prior written consent.

Limitation of Liability:

We are not responsible for any damages or losses resulting from the use of our website.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the content or accuracy of these websites.

Governing Law:

These terms and conditions are governed by the laws of the jurisdiction in which MSIS is located.

Changes to Terms and Conditions:

We reserve the right to modify these terms and conditions at any time without prior notice.

Personnel Policy

MSIS is committed to ensuring that our personnel are competent, impartial, and free from any conflicts of interest that may affect their judgment.

Our personnel policy is based on the following principles:

• We will ensure that all personnel involved in the certification process are competent, and have the necessary knowledge, skills, and experience to perform their duties effectively.
• We will ensure that all personnel involved in the certification process are impartial, and are free from any conflicts of interest that may affect their judgment.
• We will provide ongoing training and development opportunities for our personnel, to ensure that they remain competent and up-to-date with the latest developments in their field.
• We will ensure that all personnel involved in the certification process are aware of their obligations to maintain confidentiality, and that they understand the importance of protecting sensitive information.
• We will ensure that all personnel involved in the certification process are aware of our policies and procedures, and that they understand their roles and responsibilities in the certification process.
• We will regularly review and evaluate the performance of our personnel, and will take appropriate measures to address any issues or areas for improvement.

MSIS is committed to upholding the highest standards of personnel competence and impartiality, and to providing our clients with the highest quality certification services.

Impartiality Policy

MSIS is committed to maintaining impartiality during the certification process. We recognize the importance of impartiality in ensuring the trust and confidence of our clients and stakeholders.

• MSIS International shall be responsible for the impartiality of its conformity assessment activities and shall not allow commercial, financial or other pressures to compromise impartiality.
• MSIS International top management is committed to impartiality in management system certification activities and has a policy that understands the importance of impartiality in carrying out its management system certification activities, manages conflict of interest and ensures the objectivity of its management system certification activities.
• MSIS International has a process to identify, analyze, evaluate, treat, monitor, and document the risks related to conflict of interests arising from provision of certification including any conflicts arising from its relationships on an ongoing basis. Where there are any threats to impartiality, MSIS International shall document and demonstrate how it eliminates or minimizes such threats and documents any residual risk. The demonstration shall cover all potential threats that are identified whether they arise from within MSIS International or from the activities of other people, bodies or organizations. When a relationship poses an unacceptable threat to impartiality (such as a wholly owned subsidiary of MSIS International requesting certification from its parent), then certification shall not be provided. Top management shall review any residual risk to determine if it is within the level of acceptable risk. The risk assessment process shall include identification of and consultation with appropriate interested parties to advise on matters affecting impartiality including openness and public perception. The consultation with appropriate interested parties shall be balanced with no single interest predominating.
• MSIS International shall not certify another certification body for its quality management system. Neither MSIS International nor any part of the same legal entity and any entity under its organizational control shall offer or provide management system consultancy. This also applies to that part of the government identified as MSIS International.
• The carrying out of internal audits by MSIS International and any part of the same legal entity to its certified clients is a significant threat to impartiality. Therefore, neither MSIS International nor any part of the same legal entity and any entity under the organizational control of MSIS International shall offer or provide internal audits to its certified clients. A recognized mitigation of this threat is that MSIS International shall not certify a management system on which it provided internal audits for a minimum of two years following the completion of the internal audits.
• Where a client has received management systems consultancy from a body that has a relationship with MSIS International, this is a significant threat to impartiality. A recognized mitigation of this threat is that MSIS International shall not certify the management system for a minimum of two years following the end of the consultancy.
• MSIS International shall not outsource audits to a management system consultancy organization, as this poses an unacceptable threat to impartiality. This does not apply to individuals contracted as auditors.
• MSIS International’s activities shall not be marketed or offered as linked with the activities of an organization that provides management system consultancy. MSIS shall take action to correct inappropriate links or statements by any consultancy organization stating or implying that certification would be simpler, easier, faster, or less expensive if MSIS International were used. MSIS International shall not state or imply that certification would be simpler, easier, faster, or less expensive if a specified consultancy organization were used.
• To ensure that there is no conflict of interests, personnel who have provided management system consultancy, including those acting in a managerial capacity, shall not be used by MSIS International to participate in an audit or other certification activities if they have been involved in management system consultancy towards the client. A recognized mitigation of this threat is that personnel shall not be used for a minimum of two years following the end of the consultancy.
• MSIS International shall take action to respond to any threats to its impartiality arising from the actions of other people, bodies, or organizations.
• All MSIS personnel, either internal or external, or committees, who could influence the certification activities, shall act impartially and shall not allow commercial, financial, or other pressures to compromise impartiality.
• MSIS International shall require personnel, internal and external, to reveal any situation known to them that can present them or the certification body with a conflict of interests. MSIS shall record and use this information as an input to identify threats to impartiality raised by the activities of such personnel or by the organizations that employ them and shall not use such personnel, internal or external, unless they can demonstrate that there is no conflict of interest.

Confidentiality Policy

MSIS is committed to maintaining the confidentiality of all information obtained during the certification process. We recognize the importance of confidentiality in ensuring the trust and confidence of our clients and stakeholders.

Our confidentiality policy is based on the following principles:

• We will maintain the confidentiality of all information obtained during the certification process, including client information, certification records, and other sensitive information.
• We will ensure that all personnel involved in the certification process are aware of their obligations to maintain confidentiality, and that they understand the importance of protecting sensitive information.
• We will protect sensitive information from unauthorized access, use, or disclosure, and will take all necessary measures to safeguard the confidentiality of such information.
• We will only disclose information to authorized parties, such as accreditation bodies or regulatory authorities, as required by law or as necessary to facilitate the certification process.
• We will ensure that all subcontractors or third-party service providers involved in the certification process are contractually bound to maintain the confidentiality of all information obtained during the certification process.
• We will regularly review and update our confidentiality policy and procedures to ensure that they remain effective and relevant.

Certification Decision Policy

MSIS is committed to making certification decisions in a fair, impartial, and transparent manner. We recognize the importance of certification decisions in ensuring confidence in our certification services and in maintaining the integrity of the certification process.

Our certification decision policy is based on the following principles:

• We will ensure that all certification decisions are based solely on objective evidence, and that all decisions are made in accordance with our certification procedures.
• We will ensure that all personnel involved in the certification process are competent, impartial, and free from any conflicts of interest that may affect their judgment.
• We will ensure that our certification decisions are made in a timely, efficient, and cost-effective manner.
• We will maintain open and transparent communication with our clients, stakeholders, and accreditation bodies to ensure that our certification activities are conducted in a fair and impartial manner.
• We will regularly review and update our certification decision policy and procedures to ensure that they remain effective and relevant.

Management Systems’ Policy

MSIS is committed to maintaining a robust and effective management system that supports the delivery of high-quality certification services. We recognize the importance of an effective management system in ensuring the consistency, reliability, and impartiality of our certification activities.

Our management systems’ policy is based on the following principles:

• We will establish and maintain a robust and effective management system that supports the delivery of high-quality certification services.
• We will ensure that our management system is based on the latest industry standards and best practices, and that it is designed to promote continual improvement.
• We will ensure that our management system is supported by robust and effective processes and procedures, designed to ensure the consistency and reliability of our certification activities.
• We will ensure that our management system is subject to ongoing monitoring and review, to ensure that it remains effective and relevant over time.
• We will maintain open and transparent communication with our clients, stakeholders, and accreditation bodies to ensure that our management system supports the delivery of high-quality certification services.

Complaints and Appeals Policy

MSIS is committed to addressing all complaints and appeals in a fair, impartial, and transparent manner. We recognize the importance of complaints and appeals in ensuring the trust and confidence of our clients and stakeholders.

Our complaints and appeals policy is based on the following principles:

• We will ensure that all complaints and appeals are addressed in a fair, impartial, and transparent manner.
• We will ensure that all complaints and appeals are investigated promptly, thoroughly, and objectively.
• We will ensure that all personnel involved in the investigation of complaints and appeals are competent, impartial, and free from any conflicts of interest that may affect their judgment.
• We will ensure that all complaints and appeals are addressed in a timely, efficient, and cost-effective manner.
• We will maintain open and transparent communication with our clients, stakeholders, and accreditation bodies to ensure that all complaints and appeals are addressed in a fair and impartial manner.
• We will regularly review and update our complaints and appeals policy and procedures to ensure that they remain effective and relevant.